1. OUR SERVICES
BuildWithPros offers digital video content, merchandise, and educational material related to bodybuilding, training, and mental performance. Our content is developed in collaboration with IFBB Pro Shawn Ray and intended for general use by motivated individuals worldwide.

• While we welcome users from many countries, the Services are provided from Denmark and may not be appropriate or available in all jurisdictions. You are responsible for following any applicable laws in your location.
• We do not provide Services tailored to regulated industries (such as healthcare, finance, or government compliance). Please use the Services only if they are appropriate for your situation.

 2. INTELLECTUAL PROPERTY RIGHTS

All content on our Services — including designs, videos, graphics, logos, and trademarks — is owned by or licensed to BuildWithPros ApS and Shawn Ray Productions, and is protected by copyright and trademark laws.

You’re welcome to:

• View our content for your personal, non-commercial use
• Download or print materials that you have legitimate access to — as long as you don’t modify, sell, or redistribute them

You may not copy, distribute, display, or exploit our content for commercial purposes without prior written permission.

If you’d like to use our content beyond what is permitted, please contact us at [email protected].

Submissions & Contributions:
If you send us ideas, comments, or feedback (“Submissions”), you agree that we may use them freely and without obligation to credit or compensate you.

If the Services ever allow users to post public content (“Contributions”), you grant us a license to use, display, and share that content in connection with our business. You are solely responsible for anything you upload, and we may remove content that violates our guidelines or applicable law.

3. USER REPRESENTATIONS

By using our Services, you confirm that:

• The information you provide is truthful and kept up to date
• You are at least 18 years old and have the legal right to accept these Terms
• You will not use the Services for illegal or harmful purposes
• You will not use bots, scripts, or automation to interact with the Services
• Your use complies with all applicable laws

If we discover false information or misuse of the platform, we may suspend or terminate your access to protect the integrity of the Services.

4. USER REGISTRATION

To access certain features, you may be asked to create an account.

You agree to:

• Keep your login credentials private
• Choose a respectful and appropriate username
• Be responsible for all activity under your account

We reserve the right to modify or remove usernames that are misleading, offensive, or inappropriate in our sole discretion.

If you suspect that someone is using your account without permission, please contact us immediately at [email protected].

5. PRODUCTS

We offer both digital products (such as downloadable videos) and physical merchandise (such as T-shirts and accessories). All items are subject to availability, and we may update or discontinue products at any time. Prices are listed in USD and include applicable taxes.

For digital products:

• After purchase, you will receive an email with a secure download link.
• The download link is valid for 8 days from the time of purchase.
• We recommend downloading and saving your video promptly.

For physical products:

• A 14-day return period applies in accordance with EU consumer law.
• Returned items must be unused, undamaged, and in their original packaging.
• Customers are responsible for return shipping costs.

If you have questions about product specifications or availability, our team is happy to help before you make a purchase.

6. DELIVERY

Digital Products:
Once your purchase is complete, you’ll receive an email with your order confirmation and a secure download link. The link is valid for 8 days from the time of purchase. Please ensure you download your video during that period.

We provide a 2-year quality guarantee on all our digital files. If you experience any technical issues within that time, our support team is here to help or replace your file at no additional cost.

Physical Products – International Shipping with PostNord:
We currently ship all merchandise using PostNord Standard International Parcel – a dependable and cost-effective service for lightweight and mid-sized parcels. All orders are dispatched from Denmark.

Estimated delivery times:

• Europe: 3–6 business days
• United Kingdom: 4–7 business days (customs processing may vary)
• USA / Canada: 6–12 business days
• Australia / Asia: 10–20 business days

Please note: Customs processing in your country may extend delivery times.

Tracking and Delivery Updates:
As soon as your parcel leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link. You can follow your parcel in three ways:

1. Via the link in your confirmation email
2. Directly on PostNord’s international tracking page
3. On your national carrier’s site (e.g., usps.com for U.S. customers)

PostNord shares tracking updates automatically with their international partners. This means you’ll see timely status updates from departure in Denmark to final delivery in your country. We recommend keeping your tracking link until the parcel has arrived.

Shipping Costs:
Shipping rates are calculated automatically at checkout based on your location and the weight of your order. We keep things affordable by shipping in lightweight, protective mailers wherever possible. What you see at checkout is what you pay — there are no hidden handling fees.

Customs and Import Duties:
If your delivery address is outside the EU, local customs authorities may charge additional import duties, VAT, or handling fees. These costs are not included in our product or shipping prices and are the responsibility of the buyer.

You may be contacted by your local customs office or postal service to pay these charges before delivery. We recommend checking your country’s import rules in advance if you’re unsure about potential fees.

Processing and Dispatch Times:
We aim to pack and ship all orders within 2–3 business days after payment. Orders are typically processed Monday to Friday, excluding Danish public holidays. You’ll receive a confirmation and tracking link as soon as your order is on its way.

During peak seasons or promotional campaigns, processing may take a little longer, but we always work to ship your order as quickly and carefully as possible.

7. PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• PayPal

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You also agree to promptly update account and payment information, including your email address, payment method, and payment card expiration date, to ensure we can complete your transactions and contact you as necessary.

We will charge your payment method for the purchase of our digital videos as soon as the purchase is completed.

All prices are stated inclusive of any applicable taxes, with the understanding that VAT may not apply to international transactions involving Denmark and countries outside the European Union in accordance with the relevant regulations governing international trade.

All products are invoiced in USD.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

All purchases are processed securely at the time of order.

For more information, please see our Refund Policy.

8. REFUNDS POLICY

We value your satisfaction and aim to provide clear and fair policies for both digital and physical purchases.

Digital Products

Due to the nature of digital products, all sales of downloadable videos and digital content are final and non-refundable once access has been provided.

• Your download link is valid for 8 days after purchase.
• You are responsible for downloading and saving your file within that timeframe.
• We offer a 2-year guarantee on all digital files. If the video becomes inaccessible or corrupted during that period, contact us and we’ll replace it at no cost.

Please ensure that you review all product descriptions before purchasing to confirm that the video meets your needs and expectations.

Physical Products – 14-Day Return Option (EU & International Customers)

You have the right to cancel and return any physical item within 14 days of receiving it, in accordance with EU consumer protection laws.

To qualify for a refund:

• The item must be unused, undamaged, and returned in its original packaging
• You must include your order number and contact information inside the return package
• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping service

Once we have received and approved your return, a refund will be issued within 8 business days to the same payment method used for your purchase.

Please note:

• We do not cover return shipping costs or customs fees for returned items.
• If the returned item does not meet the conditions above, we may reject the refund.
• The 14-day return period starts from the day you physically receive the item.

To initiate a return, simply reach out to our support team at [email protected] and we’ll guide you through the process.

9. PROHIBITED ACTIVITIES

To maintain a respectful and secure environment, we ask that all users use our Services responsibly and in accordance with applicable laws. You may not use the Services for any purpose other than what is intended and permitted by us.

The following activities are not allowed:

• Collecting data or content from the Services in a systematic way to create your own databases, listings, or collections, unless we’ve given written permission.
• Attempting to trick, defraud, or mislead us or other users, especially by trying to gain access to sensitive information like passwords.
• Disabling or interfering with any security features on the site.
• Using information from the Services to harass or harm others.
• Disrupting or overloading the Services or any systems connected to them.
• Uploading viruses, spam, or any harmful code or files.
• Impersonating another person or misrepresenting your identity.
• Circumventing access restrictions or copying protected content.
• Using automated tools (such as bots or scrapers) without our consent.
• Posting illegal, hateful, discriminatory, or explicit content.
• Creating accounts under false pretenses or using false information.
• Using the Services to compete with us or for unauthorized commercial purposes.
• Selling or transferring your profile to someone else.
• Sending unsolicited marketing messages or spam to other users.
• Violating intellectual property rights or any applicable laws or regulations.

We take the integrity of our platform seriously. If these terms are violated, we may suspend or terminate access to the Services and take appropriate action where necessary.

If you have any questions about what’s permitted, we encourage you to contact us at [email protected].

10. USER GENERATED CONTRIBUTIONS

At this time, our Services do not offer public features where users can post or submit their own content. However, if we invite you to share content with us — such as feedback, testimonials, images, or other materials — we ask that you do so respectfully and responsibly.

If you submit any content (referred to as “Contributions”), you agree to the following:

• Your Contributions do not infringe on anyone else’s rights, including copyrights, trademarks, or privacy rights.
• You are the rightful owner of your Contributions or have the necessary permission to share them.
• Your Contributions do not include anything illegal, misleading, offensive, or harmful to others.
• You are not impersonating someone else or posting under false information.
• You’re not submitting spam, advertisements, or inappropriate material.
• Any individuals featured in your Contributions have given their consent to be included.

Please keep in mind that anything you submit may be visible to others (depending on how and where it’s shared), and will be treated in accordance with our Privacy Policy.

We reserve the right to review or remove any Contributions at our sole discretion if they violate these terms or create an unsafe or disrespectful environment for others.

If you ever have concerns about content or conduct on our platform, we encourage you to reach out to us at [email protected] so we can help.

11. CONTRIBUTION LICENSE

By submitting any content to us — such as suggestions, feedback, images, text, or other materials — you grant us permission to use that content to improve our Services and communicate with our community.

Specifically, you agree that:

• You allow us to use, reproduce, modify, and share your Contributions for any lawful purpose, including marketing, communication, and product development.
• You retain full ownership of your original work. We do not claim ownership of your Contributions — but we may use them as needed to support or promote our Services.
• We are not liable for any statements or representations made in your Contributions.
• You agree not to take legal action against us regarding how we use the content you submit, as long as we use it in accordance with these Terms.

If you submit feedback, ideas, or suggestions to help us improve, we truly appreciate it. Please understand that we may use such input without further notice or compensation to you.

We take respect for creators seriously — if you ever believe your content is being used inappropriately, don’t hesitate to contact us at [email protected].

12. GUIDELINES FOR REVIEWS

We welcome honest and respectful reviews, and we may offer opportunities for users to leave ratings or share feedback about our products and services.

To help keep our review space helpful and constructive, we ask that you follow these simple guidelines:

• Please only leave reviews based on your own personal experience with our products or service.
• Keep your language respectful. Avoid offensive, discriminatory, or hateful comments.
• Don’t post spam, advertising, or promotional content.
• If you’re affiliated with a competing business, please do not submit negative reviews.
• Refrain from posting false, misleading, or defamatory statements.
• Please avoid legal claims in reviews — if you have serious concerns, reach out to us directly.

We may, at our discretion, moderate or remove reviews that violate these guidelines, but we do not monitor or verify every review before it is published.

Reviews reflect the views of the individual users and do not necessarily represent our own views or endorsements. We are not responsible for any statements made in reviews by third parties.

By posting a review, you grant us permission to use, display, or share that content as part of our marketing or customer communication — always in a respectful way and without editing your meaning.

If you ever feel a review is inaccurate or harmful, please contact our support team and we’ll take a look.

13. SOCIAL MEDIA

Our Services may offer the option to connect your account with your social media or other online accounts (“Third-Party Accounts”), such as Facebook, Google, or other platforms.

By linking a Third-Party Account to your profile on BuildWithPros, you allow us to:

• Access and display certain information (such as your name, profile picture, or friend list) from that account
• Share or receive relevant content based on your settings with the third-party platform
• Help you find other users who are also using our Services

We will only access what you’ve approved based on the privacy settings of your Third-Party Account. You’re always in control, and you can disable the connection at any time in your settings or by contacting us.

Please note:

• Your relationship with each third-party platform is governed by their own terms and privacy policies. We are not responsible for how they handle your data or for any content stored on their platforms.
• If a Third-Party Account or integration becomes unavailable, or if you remove access, content from that account may no longer appear in your BuildWithPros profile.
• We do not review or verify third-party content for accuracy or legality.

We may use your connected account’s contact list (such as your email contacts or device contacts) only to help you discover people you may know who also use BuildWithPros — and only if you give us permission to do so.

If you ever wish to unlink a Third-Party Account or have related information removed from our systems, please contact us at [email protected].

14. THIRD-PARTY WEBSITES AND CONTENT

Our Services may include links to other websites, services, or content created and managed by third parties (“Third-Party Content” and “Third-Party Websites”).

We include these links to make your experience more convenient, but please note:

• We don’t own or control these third-party websites or their content.
• We haven’t reviewed or verified the accuracy, reliability, or policies of these sites.
• We’re not responsible for any issues that may arise from visiting them — including content, security, privacy, or purchase decisions.

If you choose to click a link or use a third-party service, you do so at your own discretion. We encourage you to review the privacy policies and terms of those websites before interacting with them or making purchases.

Any products or services offered through third-party websites are the sole responsibility of those providers. If you have a problem with a purchase made on another site, you’ll need to resolve it directly with them.

While we do our best to share only helpful resources, inclusion of a third-party link doesn’t mean we endorse the site or the content on it.

If you believe a link or third-party reference on our site is inappropriate or outdated, feel free to let us know.

15. ADVERTISERS

From time to time, we may display advertisements on our website or in other parts of the Services — such as banner ads or sponsored sections. These advertisements help support our platform and may feature products or services from third parties.

Please note:

• We simply provide space for these ads; we are not affiliated with or responsible for the advertised products or services.
• Clicking on an ad may take you to an external website, which will be governed by that company’s own terms and privacy policy.
• We do not endorse, vet, or guarantee the accuracy or reliability of any third-party advertisements.

If you ever encounter an ad on our platform that seems misleading, offensive, or inappropriate, we welcome you to report it to [email protected] — we take your experience seriously.

16. SERVICES MANAGEMENT

To keep BuildWithPros running smoothly for everyone, we reserve the right to manage and monitor the Services as needed. This includes actions such as:

• Reviewing the platform to ensure it’s being used appropriately and in line with these Terms
• Taking necessary legal steps against users who violate the law or our guidelines
• Limiting access to certain content, features, or accounts if they interfere with the performance or safety of the Services
• Removing content that places excessive load on our systems or violates our policies
• Maintaining and updating our Services to ensure they continue functioning as intended

We don’t take such actions lightly, and we always aim to act fairly and transparently. Our goal is to provide a safe, respectful, and reliable experience for every user.

If you have concerns about your content, account, or experience, please reach out to our support team — we’re here to help.

17. PRIVACY POLICY

We care about your privacy and take data protection seriously.

Please take a moment to review our Privacy Policy, which explains how we collect, use, store, and protect your personal information:
👉 https://www.buildwithpros.com/privacy-policy/

By using our Services, you agree to the terms outlined in our Privacy Policy, which is an essential part of these Terms and Conditions.

Please note:

• Our Services are hosted in Denmark. If you’re using our site from outside Denmark, you understand and agree that your data may be transferred to, stored in, and processed in Denmark.
• This means your data will be handled in accordance with Danish privacy laws, which may differ from those in your home country.

If you ever have questions about how we handle your data — or if you want to update, delete, or access your personal information — you’re always welcome to contact us at [email protected]. We’ll respond as quickly and helpfully as possible.

18. TERM AND TERMINATION

These Terms remain in effect as long as you use our Services.

We trust that you’ll use BuildWithPros respectfully and in accordance with these Terms. However, we reserve the right — if absolutely necessary — to suspend or terminate access to the Services without prior notice, for example if:

• You seriously violate these Terms
• Your behavior causes harm to our platform, other users, or third parties
• You engage in unlawful or abusive conduct

In such cases, we may also delete your account and remove any content you’ve shared through the Services.

If your account is suspended or terminated, you may not create a new one under your name or another identity unless we’ve given written permission.

We hope it never comes to that. Our goal is always to maintain a respectful, safe environment where everyone can learn and grow.

If you believe an action has been taken in error or wish to appeal a decision, feel free to contact us at [email protected].

19. MODIFICATIONS AND INTERRUPTIONS

We’re always working to improve BuildWithPros — that means we may occasionally make updates, fix issues, or change certain features on the site.

We reserve the right to modify, pause, or remove parts of the Services at any time, for any reason, without prior notice. This includes:

• Updating content or correcting errors
• Performing maintenance to ensure system stability
• Making improvements based on user feedback
• Responding to technical problems or unexpected downtime

While we do our best to keep the Services available at all times, there may occasionally be interruptions due to updates or external factors beyond our control.

We’re not responsible for any temporary unavailability or loss of access to the Services, but we always aim to minimize downtime and keep you informed.

If you ever encounter an issue, please feel free to reach out to our support team — we’re here to help and get things back on track as quickly as possible.

20. GOVERNING LAW

These Terms are governed by the laws of Denmark, where BuildWithPros ApS is registered and operates.

If you live in the EU, you are also protected by the consumer rights and legal safeguards in your own country. That means you can choose to bring a legal claim in Denmark or in your country of residence — whichever is more convenient for you.

BuildWithPros ApS and you agree to submit to the non-exclusive jurisdiction of the courts in Aalborg, Denmark, unless your local consumer law allows you to use your home court instead.

This approach ensures transparency, fairness, and access to justice — no matter where you’re located.

21. DISPUTE RESOLUTION

If you ever experience a problem or have a concern regarding our Services, we encourage you to contact us first — we’re always happy to help and find a solution together.

You can reach us at [email protected].

If we’re not able to resolve the issue directly, and you live in the European Union, you also have the option to use the European Commission’s online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr

This free platform gives consumers and businesses a neutral place to try to resolve disputes related to online purchases.

Using this platform is completely optional, and we’re committed to working with you in good faith — whether through direct dialogue or independent assistance.

22. CORRECTIONS

We do our best to ensure that all the information on our website and Services is accurate, up to date, and clearly presented.

However, sometimes there may be small errors — such as typos, outdated details, or incorrect pricing or availability. If we discover something that needs correcting, we reserve the right to update or fix it at any time, without prior notice.

We appreciate your understanding and encourage you to let us know if you spot anything that looks incorrect. Simply reach out to us at [email protected], and we’ll be happy to take a look.

23. DISCLAIMER

We provide our Services to you as they are, and we do our best to keep everything accurate, helpful, and working smoothly. However, just like with any online service, we can’t guarantee that everything will always be perfect or error-free.

To the fullest extent allowed by law, we do not make any promises or warranties — express or implied — about:

• The completeness, accuracy, or reliability of our content or services
• Continuous, uninterrupted access to the Services
• Freedom from bugs, delays, technical issues, or harmful code
• Suitability of the content for your specific goals or circumstances

We also can’t guarantee the products or services of any third-party links or advertisers shown on our site. If you choose to engage with them, you do so at your own discretion.

As with any online platform, we recommend using good judgment and reaching out to us if anything feels unclear or doesn’t meet your expectations. We’re always happy to help.

24. LIMITATIONS OF LIABILITY

While we do our best to provide a reliable, helpful, and secure experience, there are limits to what we can take responsibility for.

To the extent permitted by law, BuildWithPros ApS — including our team, partners, and affiliates — cannot be held liable for any indirect, incidental, or unexpected losses or damages that result from using our Services. This includes, but isn’t limited to:

• Loss of profits or income
• Data loss or corruption
• Issues related to downloads, access, or technical interruptions
• Harm caused by third-party services or content

Our total liability to you — regardless of the reason — will never exceed the amount you have paid to us in the 6 months prior to the issue occurring.

Some jurisdictions (especially within the EU and certain U.S. states) may offer additional consumer protections that override or supplement this limitation. If that applies to you, your rights under those laws remain fully in place.

We believe in fairness and transparency — and if you ever feel something hasn’t worked as expected, we encourage you to reach out. We’ll do our best to make it right where possible.

25. INDEMNIFICATION

We ask that you use our Services in a fair and lawful way. If your actions cause harm — either to us, to other users, or to third parties — you may be responsible for covering any related costs or legal consequences.

By using our Services, you agree to indemnify and hold harmless BuildWithPros ApS, including our team, partners, and affiliates, from any claims, demands, damages, or losses that result from:

• A breach of these Terms
• Misuse of the Services
• Violation of someone else’s rights (such as intellectual property)
• Harm caused to others through your actions on the platform

If we’re ever involved in a legal matter because of something related to your account or activity, we may choose to handle the case ourselves — and you agree to cooperate fully with us if that happens.

We don’t expect this to be necessary. Most of our users act responsibly, and our goal is always to work with you — not against you.

26. USER DATA

We may store certain data you share with us — such as order details, preferences, and other information — to help us provide a smooth and personalized experience.

We take regular backups and use appropriate safeguards to protect your data. However, we also recommend that you keep copies of your important information, especially if it relates to downloads, account activity, or purchases.

By using the Services, you agree that:

• We are not responsible for any loss, corruption, or deletion of data you upload, store, or transmit via our platform.
• You are solely responsible for the information you provide and for keeping it accurate and secure.

If you ever want to know what data we’ve stored, or if you’d like it deleted or corrected, you’re always welcome to contact us at [email protected].

27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using our Services, you agree to communicate with us electronically — whether it’s through email, online forms, or messages via our website.

This means that:

• All agreements, notices, invoices, and documents we send electronically have the same legal effect as if they were provided in paper form.
• You accept the use of electronic signatures, contracts, orders, and records when interacting with our platform.
• You also agree that any required legal information or transaction confirmations can be delivered to you digitally.

We follow secure and standard practices to keep your information safe and ensure clear communication. You can always print or save copies of any communication for your own records.

If you ever prefer to receive something in writing or have questions about digital communication, feel free to contact us at [email protected].

28. CALIFORNIA USERS AND RESIDENTS

If you are a California resident and have a concern or complaint that you feel hasn’t been resolved by us, you can contact the Consumer Assistance Unit of the California Department of Consumer Affairs.

Here’s how to reach them:

• By mail:
  Consumer Information Division
  1625 North Market Blvd., Suite N 112
  Sacramento, California 95834
• By phone:
  (800) 952-5210 or (916) 445-1254

We’re always happy to help directly and encourage you to contact us first at [email protected]. Most concerns can be resolved quickly through open communication.

29. MISCELLANEOUS

These Terms, along with our Privacy Policy and any guidelines or additional terms posted on our Services, make up the full agreement between you and BuildWithPros ApS.

A few things worth noting:

• If we don’t enforce a part of these Terms right away, it doesn’t mean we’re waiving our rights to do so later.
• If any part of these Terms is found to be invalid or unenforceable, the rest still applies.
• You can’t transfer your rights or obligations under these Terms to someone else — but we can assign ours if necessary.
• We’re not responsible for events beyond our reasonable control, such as natural disasters, technical failures, or third-party service interruptions.
• These Terms don’t create any partnership, joint venture, or employment relationship between you and BuildWithPros ApS.

You agree that these Terms won’t be interpreted against us just because we wrote them. You also accept that electronic versions of these Terms are legally valid and binding — no physical signature is required.

If you ever have questions about how something applies, we’re happy to clarify — just send us a message.

30. CONTACT US

If you have any questions, concerns, or need support regarding our Services or these Terms, we’re here to help.

You can always reach us by email at:
[email protected]

We aim to respond as quickly and thoroughly as possible. Whether it’s a technical issue, a question about your order, or feedback about our platform — we appreciate hearing from you.